Summer trainee, Customer Success

Are you ready to power the future with a summer job at the heart of the energy industry? Apply now and join us for an impactful summer 2025! 

About the role

As a Summer Trainee in our B2B Customer Success Team, you will be responsible for various onboarding, customer service and sales support tasks. Logging contract transactions in the system, creating, sending and monitoring offer and contract documents, monitor tasks performed by robotics, as well as providing customer support and training in digital services are all part of your tasks. You will also be responsible for an individual business development project during your trainee period.

The role may also include contacting customers by phone, video conference and e-mail. In the role, you will mainly support the work of Customer Success Specialists. In addition, you support the sales work of the Account Managers and you get to develop Back Office processes together with the team and various other Customer Service professionals at Fortum.

About you

We’re looking for committed students or recent graduates eager to learn more and contribute to our purpose: to power a world where people, businesses and nature thrive together.

We hope that you apply for the position if you are:

• Pursuing a degree in a technical or commercial field from either a university or a university of applied sciences. We expect you to have at least your second year of studies ongoing.
• Fluent in written and spoken Finnish, and proficient in written and spoken English. Swedish can be considered as an advantage.
• Pursuing previous experience from customer service, sales, or project work related tasks.
• Committed to the work you do, contribute to the team’s success and curious to learn new skills.
• We also expect you to master MS-Office tools and that you can easily learn how to use new systems.

We offer you

We value our summer trainees and want to make your experience rewarding. This position is a great way to gain practical experience and grow your skills in the energy industry and electricity market but also in sales, account management, customer success, and business development functions.

During the summer you will:

• Receive an introduction to your tasks and be supported by your team.
• Work with interesting and diverse tasks with real responsibility.
• Enjoy a hybrid work model with flexible working hours, allowing you to balance remote and in-office work.
• Learn about our company, the energy industry, and the sustainable solutions that we are working with.
• Network with other trainees.
• Gain valuable experience, that can lead to a career with us. Many of our trainees continue after the summer, working part-time while continuing studies or as thesis worker.

Read more about Summer Energy, our recruitment process and previous summer trainees’ experiences here.

Interested?

If this sounds like the perfect opportunity for you, send your CV through our recruitment tool by February 9th, 2025. For further information about the role, please contact Teemu Hertola, Senior Business Manager, +358 50 479 8231 on Tuesday 14.1 13:00-14:00 (EET), on Thursday 23.1 13:00-14:00 (EET) or on Tuesday 28.1 13:00-14:00 (EET).

Apply as soon as possible! We start reviewing applications and reaching out to suitable candidates already during the application period. The job ad will be closed as soon as the right candidate is found.

Our process includes an assessment test and an interview with the hiring manager. The starting date can be agreed flexibly during weeks 19-21, and the working hours in September can also been agreed flexibly (i.e. part-time). Please indicate your availability in your application.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com