Manager Customer Concept Development

About the role

Drive the Nordic customer concept development pipeline by exploring new concepts, business models, and improve value propositions. You will lead the full journey from ideation to launch, including:

• Structuring and leading ideation sessions
• Developing and testing concepts
• Designing and executing pilot projects
• Ensuring successful implementation of new concepts
• Collaborating with cross-functional teams
• Scouting future concepts, business models, and offerings to stay ahead of market trends

About you

• Proven experience in managing cross-functional teams and applying agile methodologies (e.g., Lean Start-up, Design Thinking)
• Minimum 3–5 years of relevant experience, with deep knowledge of business models, value propositions, and business case development
• Skilled in building and presenting business cases, including NPV calculations
• Excellent communication skills and ability to create compelling presentations
• Fluent in English, both written and spoken
  
  

Personal attributes: 

• General - Positive, forward leaning person
• Natural Problem-solver - thrives on navigating challenges and finding creative solutions
• Resilient and adaptable - comfortable with ambiguity and change
• Innovative mindset – naturally curious and eager to explore
• Structured and analytical - data-driven in decision-making and systematic in execution
• High drive and ownership - proactive, self-motivated, and committed to delivering results
• Collaborative - skilled at working across functions and building strong stakeholder relationships
  
  

We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally. 

More information about our culture and benefits can be found here.

Interested?
Submit your application by 08.12.2025 at the latest. If you would like to hear more about the position, please contact John Gharagozlou through e-mail:  john.gharagozlou@fortum.com

We are Fortum
Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated