Customer Director

Are you ready to step into a role that shapes the future of industrial customer relations in an evolving landscape? 

We are looking for an experienced, driven and relationship-oriented Customer Director to join our team in Solna, Sweden.

Your mission
In this role in Corporate Customer & Markets (CCM) you’ll be the driving force at the heart of our mission to create strong, strategic partnerships with established industrial companies and support innovative new industrial startups on their journey to success in decarbonization. You will connect with key players in the industry while actively managing and expanding our existing customer base. In addition, you will collaborate with other business areas within Fortum Group to unlock new opportunities and strengthen partnerships across the board. With opportunities to travel and engage directly with clients, this role promises to keep you at the heart of building impactful relationships across diverse industries.

Why apply?
Are you ready to actively create opportunities for growth innovation, and success. Create meaningful connections, and propel our sales strategy to new heights?
In this role, you'll have the unique opportunity to engage with Fortum's comprehensive product portfolio, which includes Commodity Market Access, PPAs, physical supply, portfolio management, Guarantees of Origin, flexibility services, and strategic partnerships in exciting areas such as hydrogen, new nuclear, and new renewable projects (wind, solar, batteries).

Your responsibilities will include:

• Seek out new clients, uncover opportunities for business growth, and establish a thriving client base.
• Deliver engaging presentations, compelling product/service demonstrations, and persuasive pitches to potential clients.
• Lead high-stakes negotiations, confidently address objections, and close sales deals that elevate our impact.
• Cultivate and nurture relationships with key clients, ensuring their satisfaction while identifying areas for partnership growth.
• Maintain records of sales activities in CRM systems and keep customer databases at the forefront of strategic decisions.

We are looking for
We are looking for someone who is both passionate and skilled—a proactive professional who values collaboration, embraces challenges, and brings fresh perspectives with energy and care. This is your chance to make a tangible impact by driving innovation and collaboration across the energy sector.

What makes you the perfect fit:

• Fluent in English and Swedish, with excellent oral and written communication skills.
• Extensive experience in sales with a proven track record of exceeding targets.
• A solid background in managing large industrial clients, combined with an understanding of the complexities involved in the energy industry.
• Exceptional negotiation skills, particularly in handling intricate contracts with industrial customers.
• Familiarity with large-scale energy contracts—this will be considered a strong advantage.
• Adept at managing relationships and dealing with a variety of internal and external stakeholders.
• Strong interpersonal and influencing skills that foster collaboration and drive results.
• Educational credentials such as a university degree, MBA, or other relevant qualifications

What sets you apart
Your commercial awareness and commitment to customer excellence make you a standout candidate. You thrive on building meaningful relationships and driving success, all while maintaining a results-oriented, business-savvy approach.

We offer you
The position provides great development opportunities and the chance to be involved in and influence the company’s strategic priorities in close collaboration with other key personal in the Nordics.

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Step into a role that combines strategy, innovation, and impact. Apply today and be part of our journey toward excellence!

Submit your application in English via our recruitment tool as soon as possible, but no later than the 30th of April 2025. If you would like to hear more about the position, please contact Vice President Sales, Patrik Hamberg at +46703445019, patrik.hamberg@fortum.com.

Contact details to union representatives can be found on the bottom of this page.

Our recruitment process
After thorough screening, the recruitment process will include a digital assessment and we will invite the chosen candidates to an interview with us in April/ May. The last steps of the process will include a final discussion and reference checks.
To be selected for the position, the applicant may need to go through background clearance.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com