Customer Communications Specialist

Are you passionate about crafting customer-centric communication and impactful marketing activities? Do you enjoy exploring how AI can enhance daily work and drive innovation? At Fortum, we are looking for a Customer Communications Specialist to join our team and help enhance the customer journey through creative content, data-driven strategies, and automation.
 

About the Role

In this role, you will be responsible for creating and executing effective communication strategies that resonate with our customers. You’ll work in a Nordic dynamic environment, collaborating across teams to deliver engaging content and seamless communication experiences that support our growth and delight our customers.

We are looking to hire one person for our Swedish market, to be based at one of our modern campuses in Solna or Göteborg. You will be working closely with other marketing and communication experts within our Nordic team.
 

You will:

• Develop and execute email campaigns, automation flows, and newsletters, as well as managing contract-related communication, ensuring smooth customer journeys.
• Create engaging content for multiple channels.
• Understand target audiences and how to engage them with tailored, impactful messages.
• Analyze performance metrics to optimize communication efforts and improve results.
• Explore and utilize AI tools to enhance communication processes and create innovative solutions.
• Participate in cross-functional projects and initiatives to enhance customer communication.
   

What You’ll Bring

We believe that you are a creative and proactive communicator with a strong customer focus. You thrive in a collaborative environment, balancing a holistic vision with hands-on execution.

To succeed in this role, we believe you have:

• Proven experience in creating and executing customer communication strategies, including email marketing and content creation.
• Experience from CRM, marketing automation, and content management tools (e.g., HubSpot and Contentful).
• A data-driven approach and analytical skills to track and optimize performance.
• A curiosity and enthusiasm for leveraging AI to improve daily tasks and communication processes.
• The ability to manage and prioritize multiple tasks and projects simultaneously in a fast-paced environment.
• Strong proficiency in Swedish and English, both written and spoken.
• Experience from the energy industry is seen as a merit.
• A collaborative and proactive mindset with a customer-first attitude.
   

Why Fortum?

With us, you’ll take an active role in shaping the future of customer communication while contributing to a cleaner world. At Fortum, we value:

• Opportunities for Growth: We support your professional development and encourage innovation and collaboration.
• Flexibility: Our hybrid way of working allows you to work partially remotely, to balance work life in a way that suits you, with access to modern office facilities.
• Diversity and Inclusion: We believe that varied perspectives drive innovation and growth.
• Teamwork: You’ll join a team of committed colleagues who share your passion for creating meaningful customer experiences.

Our values – curiosity, responsibility, honesty, and respect – guide everything we do. At Fortum, we empower our people to question the status quo, find solutions, and achieve great results together.

Interested?

Submit your application via our online recruitment tool by January 31st, 2025, at the latest. Please note that we are conducting an ongoing selection process, and the advertisement may close earlier if we find the right candidate.

For more information about the position or the application process, please contact Mattias Kullervik Nordic Customer Communication Manager at +46703445593 or via e-mail at mattias.kullervik@fortum.com.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com 

Fortum Consumer Solutions is the largest energy solutions provider for consumers and enterprises in the Nordics. We offer our 2.4 million customers clean energy and new energy-related digital services across Finland, Sweden, Norway, Poland, and Spain. Through sustainability focus, modern technologies, cross-functional collaboration, and agile work methods, we strive to make our customers’ increasingly digital lives smarter and more sustainable.