Lead Service Designer

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2,4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain. 

We are looking for a talented and passionate Lead Service Designer to join our newly formed Marketing Technology Solutions unit! This role is reporting to the Marketing Technology Solutions Director and supporting in various projects to enhance digital customer experience, digital marketing smartness, market-leading design, and user-friendliness. If you are fascinated by leading service design strategy across various projects in different markets, and fostering a collaborative and innovative work environment, we would love to hear from you!

In this role, you will:

• Lead the design vision and strategy across various projects, ensuring design and UX excellence. 
• Design and iterate on our digital customer journeys, to ensure a smooth and efficient customer experience across relevant touch points.  
• Contribute to developing the service design domain within the Marketing Technology Solutions.
• Support initiatives across customer journeys in Fortum Consumer Solutions, to ensure a professional and coherent experience in line with brand guidelines.
• Drive innovation and creative excellence within the service design function. 
• Establish and enforce service design standards, processes, and best practices.
• Manage stakeholder expectations and communicate design goals and processes effectively. 
• Stay up-to-date with industry trends and emerging technologies in service design.

To excel in this role, you are expected to have:

• Strong understanding of service design principles and methodologies. 
• Proficiency in using tools for service design, such as journey mapping software. 
• Strategic thinking and the ability to align service design with business goals. 
• Bachelor's or Master's degree in Design or a related field.
• At least 5 years of design experience and a successful track record. 
• Highly skilled in your own field and good knowledge of other design expertise areas. 
• Experienced with agile and lean methodologies in a fast-paced environment. 
• Committed to fostering a culture of continuous learning and professional growth within the design team.

Ready to Join Us?
Don't miss out on this exciting opportunity! Submit your application by 20.3 at the latest. If you have any questions or would like to learn more about the position, feel free to reach out via email to Tore Andre Godager, Director Markteting Technology Solutions at tore.andre.godager@fortum.com. We're here to help and look forward to hearing from you!

We work with an ongoing selection and the job ad might be closed before the final application date.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com