Digital Manager, Personalization

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2,4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain. 

Our newly formed Marketing Technology Solutions unit is building next generation opportunities to enhance digital customer experience, digital marketing smartness, market leading design and user friendliness, as well as pursuing innovation and improvements through increased use of data.   

In this role, you will:

• Pursue and lead efforts to use data, to enhance customer insights, segmentation and digital development within personalization.
• Be an advocate of the digital customer web experience – especially purchase flow and overall digital journey.
• Create and maintain digital development roadmaps within digital personalization.
• Be a champion in regards of the use of our customer data platform for personalization insights and improvements.
• Be the main point of contact with marketing/ecom teams for initiatives within personalization and customer journey. 
• Proactively seek opportunities where new technology and AI can enhance efforts towards smoother customer experiences.
• Interact closely with business managers, specialists and developers.

To excel in this role, you are expected to have:

• Bachelor's or master's degree in business, marketing, business development, engineering or other relevant field.
• More than 3 years of work experience in relevant fields.
• Experience of working with development of digital services.
• Knowledge of customer behaviour tools, analytics and opportunities within personalization by using of data/segmentation.
• An innovative mindset.
• Fluent skills in English, both oral and written.

Ready to Join Us?
Don't miss out on this exciting opportunity! Submit your application by 20.3 at the latest. If you have any questions or would like to learn more about the position, feel free to reach out via email to Tore Andre Godager, Director Markteting Technology Solutions at tore.andre.godager@fortum.com. We're here to help and look forward to hearing from you!

We work with an ongoing selection and the job ad might be closed before the final application date.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com