Design Lead

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2,4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain. 

We are looking for a talented and passionate design leader to join our newly formed Marketing Technology Solutions unit! This role is reporting to the Marketing Technology Solutions Director and supporting in various projects to enhance digital customer experience, digital marketing smartness, market-leading design, and user-friendliness.

The Marketing Technology Solutions team is committed to pursuing innovation and improvements through increased use of data. United by our passion for design, curiosity about user experience, and dedication to excellence, we are looking for someone who shares our enthusiasm.

If you are fascinated by leading a design team, with a high focus on service and UX design - we are looking for you. We can offer a collaborative and innovative work environment, with projects and products in several markets.  You have a heart for overall design vision and strategy, and would like to bring design excellence in our overall customer experience.

In this role, you will:

• Lead the design vision and strategy across various projects, ensuring design and UX excellence.
• Oversee the design process from conceptualization to delivery.
• Mentor other designers, fostering a collaborative and innovative work environment.
• Establish and promote design guidelines, best practices, and standards.
• Manage stakeholder expectations and communicate design goals and processes effectively.
• Stay up-to-date with industry trends and emerging technologies in design.
• Lead the design team in Marketing Technology Solutions and contribute to the community of practice within UX/design across Digital Customer Offering.

To excel in this role, you are expected to be:

• A strong design leader with a formal education (or equivalent) in design.
• Experienced with at least 10 years of design experience, especially digital desing and a successful track record.
• Highly skilled in your own field and have good knowledge of other design expertise areas.
• Strong in your ability to lead, communicate, visualize, and facilitate.
• Experienced in team leadership and coaching.
• Proven in managing and inspiring other designers.
• Possessing a strong portfolio showcasing expertise in various design disciplines.
• Excellent in communication and presentation skills to articulate design decisions.
• Experienced with agile and lean methodologies in a fast-paced environment.
• Committed to fostering a culture of continuous learning and professional growth within the design team.

Ready to Join Us?

Don't miss out on this exciting opportunity! Submit your application by 14.03.2025 at the latest. If you have any questions or would like to learn more about the position, feel free to reach out to Tore Andre Godager via email at tore.andre.godager@fortum.com. We're here to help and look forward to hearing from you!

We work with an ongoing selection and the job ad might be closed before the final application date.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com