Senior Manager, Capability Enablement

We are seeking a motivated and experienced Senior Manager, Capability Enablement to join our Financial and Operational Procurement Services (FPS) team at Fortum.

This is an exciting opportunity for individuals looking to make a significant impact within a dynamic, fast-paced global environment. As a Senior Manager, you will play a critical role in improving customer satisfaction, driving employee engagement, and shaping the future of our global FPS operations. You will work closely with the leadership team, Delivery Leads, and various stakeholders to ensure excellent service delivery and enhance end-user support across all interactions.

Key Responsibilities

• Advocate for the customer's perspective, ensuring it is represented in key forums such as performance management, service delivery model changes, and scope expansion.
• Own and define the end-user support framework, collaborating with delivery teams to manage operational requests (e.g., incidents), ensuring timely submission, tracking, escalation, and resolution.
• Develop and implement stakeholder collaboration models that positively impact FPS’s image and strengthen relationships across teams.
• Drive employee engagement and experience development activities, working alongside Delivery Leads, Development teams, Site Leads, and HR to enhance the employee experience.
• Contribute to the transformation of Fortum's Financial and Operational Procurement Services, ensuring annual deliverables are met and driving forward development initiatives.
• Help strengthen the FPS organization’s image by identifying and leading change initiatives that positively impact both the employee and customer experience.

Requirements

• A Master's degree or equivalent competences, with at least 7 years of relevant work experience (e.g., consulting, finance, customer care).
• Strong experience in collaborating within an international environment, with the ability to build and lead concepts and engage others through active communication.
• In-depth knowledge of financial or business shared services processes and technologies. Experience with ServiceNow is a plus.
• Proven track record of driving change initiatives that impact employee engagement and customer satisfaction.
• Self-driven, with excellent influencing and communication skills, and the ability to effectively engage stakeholders at all levels within the organization.
• Fluency in English, both spoken and written.

What We Offer

• An exciting role with the opportunity to shape the future of global FPS service delivery.
• A collaborative and dynamic work environment where you’ll work alongside experienced professionals and make a meaningful impact.
• The opportunity to play a key role in the transformation of Fortum’s Financial and Operational Procurement processes and services.
• The role is based in Gdańsk, Poland, with hybrid working options and some travel required.

We are Fortum​

Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com ​

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GDPR clause:​
Based on Article. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (commonly known as the GDPR), we would like to inform you that:​ ​

The administrator of your personal data is Fortum Service Poland Sp. z o.o. with headquarters at Marynarki Polskiej 197 street, 80-868 Gdańsk, entered into the Register of Entrepreneurs of the National Court Register (KRS) under the number 0000912677, Tax identification number (NIP) 5833434050​

Your personal data will be processed in order to carry out the recruitment process.​

You have the right to: access your data and the right to rectify it, the right to request deletion of data, processing restrictions, the right to transfer data, the right to object and the right to lodge a complaint with the competent supervisory authority regarding the protection of personal data: the President Personal Data Protection Office.​

Detailed information on the processing of your personal data can be found here: https://www.fortum.pl/polityka-prywatnosci-kandydaci-do-pracy​
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We encourage you to read the full information on the processing of personal data by the Administrator.​
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If you have any questions or concerns related to this information, please contact us at the following e-mail address: rodo@fortum.com​

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Please attach the following clause to your application:​

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"I consent to the processing by Fortum Service Poland Sp. z o.o. with headquarters at Marynarki Polskiej 197 street, 80-868 Gdańsk, as the data administrator, of my personal data contained in this application in order to conduct the recruitment process for the position of Senior Manager, Capability Enablement"​

Please be advised that you have the right to withdraw your consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.​

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We kindly inform you that we will contact directly only selected candidates.​