Vice President, Digital Customer Offering, Fortum Consumer Solutions

About the role

As the Vice President, Digital Customer Offerings (DCO), you will lead and accelerate our large-scale digitalization and AI based product & service development, for the benefit of our international consumer and enterprise customers’ success, driving measurable business value for all key stakeholders.

This is a high-impact Fortum Consumer Solutions Leadership Team role, with full accountability for developing and growing our digital customer offering across Fortum Consumer Solutions, the most popular energy solutions provider for consumers and SMEs in the Nordics, and the leading challenger in Poland. You will create a long-term strategic plan, while ensuring short-term execution excellence. The scope combines business transformation, commercial service and product development leadership, and technology excellence.

Your key responsibilities include:

• Acting as a key member of the Fortum Consumer Solutions Leadership Team, contributing to overall strategic direction
• Leading the development and growth of our digital customer offerings, with clear key stakeholders targets (like customer recommendation, net revenues and profitability to mention a few)
• Driving our strategic digitalization roadmap aligned with our business goals
• Owning budget, performance tracking and financial outcomes
• Ensuring secure and compliant digital solutions in close collaboration with IT and security stakeholders
• Translating strategic vision into operational plans and tangible results

You will lead our team of leaders and specialists, working closely with our Business Areas, Group IT, and other internal stakeholders across the organization. The role also involves active collaboration with external partners and networks.

This position offers the opportunity to operate at the intersection of business strategy, commercial product and service development, and technology – with significant influence on the future digital customer experience. You will be part of an international environment where leadership, innovation and continuous improvement are key.

In this role you will report to the Executive Vice President, Fortum Consumer Solutions, Digitalization and Innovation. This position will be free to hybrid locate at any of our modern campuses in Espoo, Solna, Oslo or Gdansk.

About you

We are looking for a strategic and commercially driven senior leader with a strong commercial product & service development, modern technology based, mindset and ability to translate complexity into clear direction.

You likely bring:

• Extensive experience from leading digital transformation, product & service development, or large-scale digital customer offerings
• Strong financial understanding and proven business experience managing significant budgets and performance targets
• Experience from senior leadership roles with responsibility for both business strategy and execution
• Solid understanding of digital security, compliance and governance in complex organizations
• Higher academic degree within Business, Engineering, Technology or equivalent
• Excellent communication skills in English (Nordic languages are an advantage)

As a leader, you are:

• Strategic and forward-looking, while being hands-on when needed
• Analytical with strong problem-solving capability
• Skilled in stakeholder management and cross-functional collaboration
• Comfortable making decisions in ambiguity and driving change
• A motivating and inspiring people leader who builds high-performing teams

We offer you

At Fortum, you will join a purpose-driven company committed to driving the energy transition and creating a more sustainable future. We believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

We offer:

• A senior leadership role with real business impact
• The opportunity to shape and scale digital offerings in a large, international business and organization
• A collaborative and supportive leadership environment
• Competitive compensation and benefits package
• Flexible working arrangements
• Continuous learning and development opportunities
• A culture built on trust, accountability and innovation

More information about our culture and benefits can be found here.

Contact details to union representatives can be found on the bottom of this page.

For permanent employment with Fortum Sverige AB, you may be assigned a wartime posting within the organization. For further information regarding wartime posting, please refer to the Swedish Civil Defence and Resilience Agency.

Interested?

Submit your application by March 13 at the latest.

More information about Fortum Consumer Solutions you will find e.g. from our recent Investor Day material here investor-day-2025-mikael-ronnblad-consumer-solutions-value-creation-through-excellence-growth-and-synergies

If you would like to hear more about the recruitment process, please contact Fabian Åhlin, Senior Manager, Global Talent Acquisition, at Fabian.ahlin@fortum.com