Service Manager, Security Services

Fortum is looking for a Service Manager for Security Services to join our team! 

If you have proven experience in managing enterprise-level services, excellent communication skills, and a good understanding of IT cost management, this might be the perfect position for you. This role is crucial in safeguarding our organization's assets and ensuring the integrity of our safety and security systems. Join us and help shape the future of our security systems governance! 

In this role, you'll be based at our Espoo office, with the flexibility of a hybrid work arrangement.  

About the role 

We are a dynamic and forward-thinking company committed to innovation and excellence in our industry. As we continue to grow, we are looking for a talented Service Manager to join our Enterprise Applications team of 10 professionals. The team empowers our business areas by delivering scalable IT services that drive operational excellence and strategic outcomes. 

You will lead the management and strategic development of our safety and physical security IT systems. This role combines elements of service ownership, governance, and technical expertise, with a strong focus on collaboration across IT, Real Estate, and Corporate Security teams. 

Responsibilities include but are not limited to:  

• Manage and maintain group-wide Physical Access Control and CCTV systems, ensuring performance, availability, and compliance in close collaboration with Corporate Security and business stakeholders. 
• Act as IT service owner for EHQS-related applications, including safety incident reporting, iChemistry, travel risk tools, and CSRD reporting systems, ensuring reliability and regulatory alignment. 
• Oversee IT services supporting Real Estate operations, such as the Flowscape workspace system and Infoscreen digital signage, in coordination with service providers and facility teams. 
• Define and drive the strategy and roadmap for physical security systems, covering both hardware and software components, including integration with enterprise IT environments. 
• Ensure secure deployment and maintenance of security applications in alignment with IT infrastructure and cybersecurity standards. 
• Lead system documentation, training initiatives, and user support for global business units and security operations. 
• Analyze usage and performance data to improve system effectiveness and support audits, compliance requirements, and continuous process development. 
• Contribute to cross-functional collaboration with IT, Security, and Real Estate to align services with operational needs and corporate strategy. 

About you  

We would expect you to have the following qualifications:  

• Proven experience as a Service Manager in safety or physical security-related IT environments. 
• Hands-on expertise in access control and CCTV systems, ideally including Lenel OnGuard. 
• Knowledge of cloud-based security solutions and modern infrastructure practices. 
• Strong understanding of IT cost management and vendor coordination. 
• Experience supporting global applications and working in a complex, multi-vendor environment. 
• Familiarity with regulatory compliance and sustainability reporting systems. 
• Excellent collaboration and communication skills across technical and business domains. 
• Fluency in English, both written and spoken. 
• A Bachelor’s degree in IT, Computer Science, Engineering, or a related field. 

We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally. 

What we offer: 

• Competitive salary and benefits package. 
• Opportunities for professional growth and development. 
• A collaborative and innovative work environment. 
• The chance to work on cutting-edge technologies and projects. 

More information about our culture and benefits can be found here.

Espoo office is a smoke-free workplace.

Interested?
Submit your application latest on 23rd of June 2025. We start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact recruiting manager Katja Kosunen at katja.kosunen@fortum.com or Recruiter Lisa Kylberg at lisa.kylberg@partners.fortum.com. 

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com