Product Analyst, Digital Consumer Offering

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2.4 million consumer and enterprise customers. We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility and sustainability focus, we strive to make our customers’ increasingly digital lives easier with our services. We serve clients in the Nordics as well as Poland and Spain.

About the role

Are you passionate about turning data into actionable insights that shape the future of digital experiences? We are now looking for a skilled and curious Product Analyst to join our Digital Consumer Offering team. In this role, you will support our digital product development teams working on consumer-facing services such as our mobile app, logged-in experiences, and smart services. Your mission will be to uncover customer behavior patterns and deliver actionable insights that help shape our digital products and services.

Your responsibilities:

• Customer behavior analysis: Analyze customer behavior across app and web platforms using GA4 to uncover patterns, trends, and opportunities that inform product development and user experience improvements.
• Dashboard development: Build and maintain insightful, user-friendly dashboards in both Looker and Power BI to track KPI’s and support data-driven decision-making across teams.
• Cross-functional collaboration: Work closely with development managers, designers, and developers to identify opportunities, define KPIs, and measure the impact of new features and services.
• Insight communication: Translate complex data into clear, compelling narratives and visualizations that resonate with both technical and non-technical stakeholders.
• Proactive analysis: Continuously monitor user engagement and conversion metrics to identify anomalies, emerging trends, and areas for optimization.
• Stakeholder engagement: Communicate findings and recommendations through various channels, including presentations, reports, and workshops, to ensure alignment and shared understanding across the organization.

About you

To succeed and thrive in this role, we see that you have:

• 4+ years of experience working in a similar role, as well as a bachelor’s degree in information management, marketing, data analytics, computer science, or a similar field.
• Proven experience in digital analytics, especially within app and web environments.
• Deep expertise in GA4, including event tracking (for both app and web), funnel analysis, and audience segmentation.
• Strong skills in dashboard creation using Looker Studio and Power BI, leveraging GA4 data.
• Ability to work independently and collaboratively in a fast-paced, agile environment.
• A curious mindset and a passion for improving user experiences through data, and a knack for AI won’t hurt.
• Excellent communication, presentation, analytical and problem-solving skills.
• Knowledge of tag management tools (Google Tag Manager). Familiarity with SQL and Microsoft Azure + related data services will be considered beneficial as well.
• Fluent skills in English, both oral and written. Basic understanding in any of the Nordic languages is beneficial for the role.

We offer you

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Submit your CV at latest on 22nd of October. We start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact Oscar Dristig at oscar.dristig@fortum.com.

Contact details to union representatives can be found on the bottom of this page.

To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated emission reduction targets on our way towards net-zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com