Lead, IT Service Excellence Development

About the role 

As a Lead, IT Development, you will be responsible for driving the IT development agenda and the execution of selected development activities. You will drive the adoption of the IT Flow (IT operating model), common ways of working and governance models. The role includes both day-to-day coordination work as well as long-term strategic development. You will lead in a cross-functional environment, working with stakeholders across Fortum.

• Drive the IT Service Excellence agenda in close collaboration with the leadership team.
• Lead selected development initiatives and projects, coordinating efforts across teams and competency areas.
• Coordinate Organizational Change Management (OCM) activities and support the successful adoption of new ways of working.
• Design and deliver training initiatives, learning materials, and stakeholder enablement activities.
• Collaborate with stakeholders and IT units to align priorities, manage expectations, and identify improvement opportunities.
• Contribute to strategies, roadmaps, and strategic IT decisions, ensuring alignment with Group and IT objectives.
• Translate complex topics into clear insights, models, and recommendations to support decision-making and change initiatives.
• Develop impactful communication materials tailored to different stakeholder groups.
• Facilitate complex business decisions and support the successful implementation of key initiatives.
• Adapt effectively to changing priorities and business requirements.
• Build and maintain strong internal and external professional networks.

In this role, you will have the opportunity to work closely with leaders across IT Service Excellence and Group IT, contributing to strategic initiatives, organizational development and continuous improvement across Fortum.

About you

To succeed in this role, you bring:

• A Bachelor's or Master's degree in Computer Science, Business Administration, or another relevant field
• 10+ years of experience in IT and business environments
• Proven experience leading teams, large-scale initiatives, and organizational change
• A strong track record of delivering results and driving business outcomes
• Excellent written and verbal communication skills in English

In addition, we value:

• Strong stakeholder management and collaboration skills, with the ability to work effectively across IT and business functions
• Excellent planning and organizational skills, combined with a structured and detail-oriented approach
• A strategic mindset with strong systems-thinking capabilities and a customer-centric approach
• Experience with IT Operations budget planning and financial management
• Strong understanding of solution TCO and the ability to balance business and technical considerations in decision-making

We offer you

At Fortum, you will be part of an international and collaborative environment where you can influence the future ways of working, drive meaningful change and contribute to strategic IT development across the company.

We support our employees with opportunities for continuous learning, professional development and collaboration across functions and business areas. You will work with experienced professionals, engage with senior stakeholders and have the opportunity to expand your expertise in IT development, organizational change management and strategic leadership.

In addition, Fortum offers a comprehensive benefits package in line with local practices and supports employee wellbeing, growth and work-life balance.

More information about our culture and benefits can be found here.

Espoo office is a smoke-free workplace

Interested?

Please submit your application through our recruitment system no later than October 23. 

As part of our recruitment process, we use assessment tests, digital reference checks and Microsoft Copilot to transcribe interviews. This helps us ensure a structured, fair and high-quality process for all candidates. To be selected for the position, the applicant must go through background clearance and a health examination including drug testing.  

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated emission reduction targets on our way towards net-zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com