ITSM & ITOM Automation Lead

We are seeking a Lead in Automation to join our team in Espoo, Finland. In this role, you will have the opportunity to enhance operational effectiveness by designing and implementing automation solutions within IT Service Management (ITSM) and IT Operations Management (ITOM). This position is pivotal within Fortum’s IT Service Management and offers a substantial opportunity to drive and contribute to the renewal of our processes and tools landscape. 

About the role 

You will collaborate closely with Fortum IT colleagues, suppliers, and key stakeholders to ensure optimal support for our service operations. Your immediate team comprises IT Service Management professionals dedicated to continuous improvement and identifying the best solutions to support our operations.  

Main tasks that will be included in your role: 

• You are responsible for continuous development of automation and develop the solutions yourself 
• You will lead and design automation capabilities on our ServiceNow platform. 
• You will oversee ITSM automation development in collaboration with key stakeholders. 
• You will contribute to the development of ways of working to achieve world-class services for our business stakeholders and users. 

About you 

What we are looking for in you as a candidate: 

• Comprehensive understanding of ITSM processes, CMDB, portal, and proven experience in automating them. 
• Expertise in ServiceNow ITSM and automation solutions, supported by relevant certifications. 
• Holistic understanding of the ServiceNow platform, including its architecture, modules, dependencies, and AI & GenAI capabilities. 
• Thorough knowledge of ITIL best practices. 
• Understanding and experience with ITOM automation. 
• Open mindset, curiosity, and a proactive can-do attitude. 
• A minimum of 5 years of experience in a relevant field, complemented by academic or equivalent education. 
• Excellent communication and collaboration skills with cross-functional teams. 
• Fluency in English, oral and written; additional languages are an asset. 

The job will be located in our head office in Espoo. 

We offer you
At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

If you are ready to take on this exciting challenge, please submit your application via our recruitment tool at the latest on 15.12.2024. We will start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact Jaana Grönholm, Director, Service Management, by e-mail: jaana.gronholm@fortum.com 

To be selected for the position, the applicant must go through background clearance. As well as a health examination which includes a drug test. 

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com