Development Manager

Fortum Consumer Solutions (CoS) is the largest electricity retail business in the Nordics, with approximately 2.2 million customers across different brands in Finland, Sweden, Norway, Poland and Spain. The core of our business is to provide electricity and related value-added services as well as new digital services to both private and enterprise customers. Join us and get the opportunity to shape the future of one of the largest energy retail companies in Europe!

About the role
We are now looking for a Development Manager to take on a key role in our journey towards the best in class sales and service operations. As a Development Manager within Nordic Customers, you will play a crucial role in securing our strategy execution by managing our portfolio of improvement projects. You will be leading some of our key strategic projects as well as support the organization in making sure we are efficiently executing and receiving value from our development initiatives. While leading cross-functional efforts to secure our customers and business success, you will also contribute to Fortum’s purpose of powering a world where people, businesses and nature thrive together.

Key responsibilities include:

• Project portfolio management: Oversee and manage the project portfolio to ensure alignment with strategic goals and ensuring their successful completion.
• Identifying strategic initiatives: Proactive role in identifying initiatives that support the organization's strategy.
• Project management: Drive specified projects from idea to completion, ensuring they meet objectives and deadlines.
• Methodology support: Provide guidance and support to the organization in project management methodologies and best practices.
• Stakeholder engagement: Collaborate with stakeholders to ensure project alignment and successful delivery.
• Performance monitoring: Track and report on project performance, making recommendations for improvements.

About you

To succeed and thrive in this role, we see that you have:

• 5+ years of relevant experience leading/managing business/process development.
• Strong project management skills and experience of leading large change initiatives as well as experience of agile methodologies to deliver the value.
• Previous experience of developing customer service and/or sales operations.
• Self-driven, innovative and solution focused approach.
• Leadership and coaching abilities to drive changes.
• Excellent communication skills in English.
• University degree (or similar education), preferably in business, management or engineering.

We offer you

• Possibility to be part of an exciting journey of transforming our operations to deliver even higher value to our customers and business.
• You will work together with experienced colleagues across the Nordics and make millions of consumer and business customers’ lives easier.
• A challenging position with great development opportunities.
• You will be part of the Nordic Customers Operational Excellence Leadership team where we are together ensuring the Nordic Customers end-to-end process development.
• Possibility to contribute to the delivery of reliable energy and decarbonization within the Nordics.
• Hybrid remote work opportunity.

Interested?
Submit your CV in English latest on 15.4.2025. We start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact Marie Sjöberg via email marie.sjoberg@fortum.com or by calling +46 736602352.

We are Fortum
Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our ~5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com